Services and Guarantee

Leasing your investment property is one of the most important financial decisions you will make.

At First National we lease about $250 million worth of residential and commercial properties across Byron Shire and Lennox Head; more than any other agency in the local area.

We will look after your property as if it is our own, assigning one dedicated property manager to care for your home every step of the way.

Our property management staff work around the clock to manage and maximise the value of your asset. Our services include:

  • Digital and print marketing to expose your property to prospective tenants
  • Detailed screening process, incorporating reference checks, to secure the best tenants
  • Thorough preparation and documentation of the tenancy agreement to protect the landlord’s rights
  • Detailed monthly rent statements, including monies received and disbursed
  • Cutting edge technology (Inspection Manager) to provide landlords with room-by-room photo documentation of all maintenance requests including urgent repairs
  • Online reporting of all maintenance undertaken, supported by printed documentation attached to your monthly rent statements
  • Regular reporting of property condition, routine maintenance recommendations and emergency maintenance requests
  • Payment options to maximise potential for tenants to make timely payments
  • Strict arrears controls supported by termination notice if required
  • Timely payment of outgoings, such as water and council rates, as instructed
  • Annual rental reviews to ensure you’re getting maximum rental return based on current market conditions
  • Managing tenants to ensure upkeep of your property, according to the rental agreement (eg. lawns mowed, noise, pets)
  • Dispute resolution to achieve acceptable outcomes for tenants or landlords
  • Landlord representation at Consumer Trader and Tenancy Tribunal hearings (as last resort)
  • Advice regarding insurance brokers and trades people
  • Compliance with all government legislation.

We also guarantee that we will return all landlord phone enquiries within four business hours, or you can deduct $100 from your management fee. That’s how serious we are about exceptional client service.

Our Track Record

First National brings many years of property management experience to landlords across Byron Shire and Lennox Head.

As the leading property managers in the area, we are proud of what we’ve achieved for landlords and tenants. It’s our track record that sets us apart:

  • Our rent arrears runs at less than 2 percent
  • We are trained in mediation, with an exceptional record for positive dispute resolution outcomes between tenants and landlords
  • Our trained staff enjoy an excellent record for representing landlords at Consumer Trader and Tenancy Tribunal hearings.

Contact us to find out how we can protect and maximise the value of your property investment.

Property Management Guide

First National has put together a comprehensive guide that explores many aspects of property investment; from choosing an investment property and marketing your property to legislation and tenancy agreements.

Look through our Property Management Guide, and contact one of our experienced property managers to find out everything you need to know about securing, managing and maximising the value of your investment.