Emergency Contacts & Maintenance

Urgent Repairs

What counts as an urgent repair?
  • A burst water service
  • A blocked or broken lavatory system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by the landlord or hot water, water, cooking, heating or laundry
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault or damage that makes the rented premises unsafe or insecure
  • An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase in the rented premises

Emergency Maintenance – Tradespeople On Call

State Emergency Service (SES)
Mullumbimby SES Unit
Call: 13 25 00
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Locksmiths
Byron Bay Locksmiths – 0438 864 792
Northern Rivers Locksmiths – 0415 285 745
Ontime Locksmiths – 0410 630 597

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Plumbers
Cape Byron Plumbing – 0422 246 409
Tom Creighton – 0407 330 926
WIP Plumbing – 0418 299 355
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Electrician
MG Electrical – 0417 025 019
Lamb’s Electrical – 0417 047 644
Peter Robbins Electrical – 0456 638 136
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Handyman
K Construct – 0490 123 901
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Other Available Emergency Trades

Cape Byron Glass – 0400 245 504
All Glass – 02 6685 7200
Appliance Care Services – [email protected]
Artisan Airconditioning 0491 204 058 (not public holidays)
Blackburn Cleaning Co – 0491 640 401
Impeccable Cleaning Services – 0452 068 148
Chemdry Carpet Cleaning – 0408 232 066
Ballina Byron Carpet Cleaning – 0457 625 261
Rubbish Removals – 0411 113 300
David Lewis Plumbing (Solar Hot Water) – (02) 6621 8088
Northern Rivers Gutter Vac – 0480 286 276
C&M Garage Doors  – 0428 663 363
Brunswick Valley Door Centre – 0418 171 285
Thirsty Water Deliveries (water order) – 0459 348 615

Helpful Tips

Power Issues

  • Check the meter box and reset the switch that has tripped, individually unplug your appliance and keep trying to reset the tripped switch.

Leaking taps/water issues

  • Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off.

Electric hot water

  • If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.

Non Urgent Maintenance

If your request is not urgent, please complete the online maintenance request or contact your property manager.