Emergency Contacts & Maintenance

Urgent Repairs

What counts as an urgent repair?
  • A burst water service
  • A blocked or broken lavatory system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by the landlord or hot water, water, cooking, heating or laundry
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault or damage that makes the rented premises unsafe or insecure
  • An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase in the rented premises

If an urgent repair arises before 8:30 am or after 5:30 pm during Monday to Friday, or any time of the day on Saturday or Sunday, you are authorised to contact one of our tradespeople direct.

If there is a call out of a contractor and it’s not deemed to be an urgent repair, then the tenant is liable for the payment of the account.

Emergency Contact Numbers






Carpet Cleaners

Helpful Tips

Power Issues

  • Check the meter box and reset the switch that has tripped, individually unplug your appliance and keep trying to reset the tripped switch.

Leaking taps/water issues

  • Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off.

Electric hot water

  • If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.

Non Urgent Maintenance

If your request is not urgent, please complete the online maintenance request or contact your property manager.